My most popular blog post so far has been my experience with T-Mobile. It was a horrible experience and I wanted to share with others so they could use the same channels I used to resolve a bad situation. This brings us to today, when I received an email from Capital One 360 that an automatic ACH payment was processed out of my checking account. This was strange because I’ve been transitioning from Capital One to another bank so I wasn’t expecting any payments to be processed.
When I logged into the site, I was informed that there was a ‘Biller Initiated check Payment’ from a company named Global Web for $29.95. I immediately called Capital One to get more information on the translation. I spoke with a representative named Michael who said he’d open up a ticket but didn’t have any additional information (In truth, he wasn’t very helpful). He said I should call back in two business days to see if they had any additional information.
The next thing I did was to google in the information at hand. This led me to http://whocallsme.com/Phone-Number.aspx/8778551753 which showed I wasn’t the only victim in this scam and it could have originated at Everhome Mortgage.
A short time later, an email showed up in my Capital One 360 inbox with a copy of the check (which was already available) and a phone number to call if I needed additional assistance. I immediately called the number and spoke to Liz who was much more knowledgeable about the situation than Michael. She walked me though what would need to happen to get the charges reversed and said she would email me the form ‘Sight Draft Affidavit of Unauthorized Check’ which I would need to fill out and mail or fax to their office in order to get the charge reversed.
Eventually, my curiosity led me to call the number on the check. After waiting on hold for a few minutes, I was connected to ‘Mike’ at extension 7546. He denied that it was fraud, but was able to tell me that he worked for an intermediary and the charge was from an adult web site at 4:10pm on 3/12. This was especially interesting since I was at work during this time projecting in a large conference room. What was also interesting is that ‘Mike’ couldn’t tell me specifics on the charge (i.e. company, url, etc.). Mike was a champ in that he mentioned that his company was an intermediary and was based in the Dominican Republic. Again, he wouldn’t give out specific details but said he would stop future withdrawals (apparently this is now a subscription charge).
At this time, Capital One has emailed me a Sight Draft Affidavit of Unauthorized Check. The plan is to fill it out and fax it in first thing in the morning. This should allow Capital One to reverse the unauthorized charge. I’m also going to get a new account number so this doesn’t happen in the future. If they can’t do this, I plan on moving all my assets to another bank.
UPDATE (3/14) – I faxed my Affidavit of Unauthorized Check. The charge has been reversed (I assume through Global Web). Also, Everhome Mortgage called directly as they had seen the blog post and researched the issue and didn’t have any data breaches on their end. The likelihood is that it could have been a coincidence that a few people had them as their mortgage processor. I feel better having talked to them but I’m still not ruling them out because I had recently changed my ACH on their website.
UPDATE (3/25) – I have now been credited twice. Capital One 360 reversed the charge yesterday. I’m guessing this is due to me faxing in the Sight Draft. Also, a Capital One rep named Tasha has been trying to get in touch with me. We’re on day two of phone tag. One additional note… this fraud seems very popular due to all the comments and traffic. This post is getting anywhere from 50-100 hits a day. I encourage everyone to follow-up with their bank and I appreciate all the comments.
UPDATE (3/28) – Michael from Capital One called and let me know they are aware of the issue and it’s isolated only to me. They are changing my account number, which is good. Michael is supposed to call me back to confirm when this is done.
UPDATE (4/7) – I’ve published a summary of everything that has happened and potential actions if this happened to you.
If you’ve ever had fraud on your checking account or have any similar experiences, please feel free to drop a note in the comments.
As I write this, I am literally on hold with my bank to try to get the exact same fraudulent transaction reversed.
My mortgage company is also Everhome Mortgage. This is the first month that my mortgage payment was to be automatically deducted from my bank account.
Shady shady shady.
Best of luck getting it resolved. Please leave a note in the comments if you find out any information.
Former Everhome Mortgage customer, same issue only the account had been inactive for 4 years without a single transaction, no cards or checks.. We used this account to pay our mortgage years ago and only found out about the charge do to overdraft fees, we thought the account was closed.
I am glad you posted this. Saw a strange bank draft and took it to my bank and the charge is being reversed. Had to open a new account with them but it was worth it. Thank you! It’s a scary thought that someone has your info.
I am in the exact same situation. I also have a mortgage with Everhome. Interesting. I also have a Capital One 360 account that my mortgage from Everhome drafts from monthly. The only difference is the company name is: Web Entertainment. The fact that there is such a thing as “Biller Initiated” drafts is very disturbing. I am going to fax the “Affidavit of Unauthorized Check” asap.
This happened to me on 3/13/13. Luckily my husband and I aggressively monitor our bank accounts. We also have Everhome mortgage and ING newly changed to Capital One 360. My husband contacted the number on the transaction and got the same lack of info. No details on the business taking my money….They claim to be a “biller for a variety of internet businesses.” They offered to cancel the payment which was for an adult website. Got a confirmation number but I still don’t trust them. The purchase was made at 11:40 PM when I was knocked out in Sandman Land. Unless there is a condition called *sleep-online surfing* this is bull.
Contacted Capital One 360 to put them on alert and to reverse the charges. We also informed them of a possible link between Everhome and Cap One 360 customers.
Same thing happened to me. Global Web, $29.95, posted 3/15. When I called the number on the check I got the same story. Intermediary processing company. They agreed to reverse the charge, but could take up to 4 weeks. I immediately called my bank (M&I Bank) to freeze my account until this is cleared up. Interesting that I too have a CapOne 360 account, and the M&I account is linked to it. Mortgage with 5/3rd Bank. Scary that with just a routing and account number my funds are so easily accessible.
Same happened to me. It posted from Global Web, $29.95 on 02/19, and we have Everhome Mortgage as well.
Just had the same thing happen as well and my mortgage is with Everhome as well!!! Mine was Web Entertainment, for $29.95 and has the exact same number listed on the draft as well. Everhome clearly has a security breach!
I got the same problem today. Global web charged my Chase bank account without my permussion. We used to have Everhome mortgage account. They must have had somekind of website breach.
I too was charged a bank draft of 29.95 from global web I am on hold with bank trying to resolve issue however i have never had everhome mortgage nor am i associated with cap one 360 this must be a huge scam going on
My bank account was ‘robbed’ of $29.95 on 3/1/13. The only reason I caught it was that I happened to go online on 3/9 to check my balance. I able to view the bank draft online, and it is exactly as the one posted above. I called them, they said it was for an adult web site, which I don’t do, and even if I did I would never give them my banking account information. I asked if they showed a time, and she said 4:50 am. They said they would reverse this, which they did on 3/18. By the way, I’ve never done business with Evergreen, but I do have a Captial One credit card which I pay online with this bank account.
http://www.globalweb.net/members/fraud-alert/fraud-alert.asp
On 3/26,2013 at 3:12am I was charged an un-authorized amount of $29.95 by a fraudulent company called “Global Web”. I bank with PNC and immediately notified them. I currently opened a fraud investigation and will be filing a police report. I will be reimbursed any loses due to this scam and will close out this account at the conclusion of the investigation. I am not affiliated with Evergreen Mortgage or Capital One 360, but I too have a capital one credit card to which I had been paying online directly through my bank account for over a year. I don’t know if this is some how connected but the bank told me there are several ways for Global Web to get my bank information. Anyone that has your routing and account number which is so conveniently located at the bottom of checking account checks, deposit and withdrawl slips can apparently bill your account. My issue is why does the bank allow this without some sort of security question or confirmation from the payment receiver to insure that it really is “biller initiated”. I did however print the information from http://www.globalweb.net,corporate page and fraud alert link, as evidence of fraud to make both my claim to the bank and the police.
I had the exact same problem, but I think I’m getting the runaround from Capital One 360 on the affidavit. First they sent an “Affidavit of Unauthorized Use”, which appears to apply to the debit card. If you send that in your debit card will be shut down. Next, they sent a form called “Attempt to Resolve a Dispute” which doesn’t seem to apply to this either. Is it possible to email or post a link to the “Affidavit of Unauthorized Check” form? Capital One seems a little clueless about this.
Got an email from Capital One’s investigations team today. Suspicious…called in through the main number for account service. Turns out they want to open new accounts for any C1 360 account that was affected. It’s a real pain having to lose access to the account for a week while the new debit cards ship and then having to set up direct deposits again!!
Sadly I’m joining the rest of you. Discovered a strange check number on my bank account activity……it’s Global Web, and when I called told the same thing you all have been told. Supposedly I will see the charge come off within a week, we’ll see. Meanwhile, the “billing company” I called who’s number was on the front of their “check” actually urged me to call my financial institution and give them the IP number they have listed for this transaction. I will call first thing in the morning but let me add something very disturbing……I TOO have my mortgage thru EVERHOME. Scary!
Mark first of all thank you for posting this.
It can’t be a coincidence, this just happened to me yesterday. 29.95 from global web, for a adult web site. I also have Everhome Mortgage. Now, I’m furious. I mail in paper checks though. Only 2 times last year did I pay online.
I had to close my chase acct, I feel anxious now that nothing is safe.Not online banking or paper checks. The guy at Chase kept making me feel like I gave someone permission to use my acct. I was furious inside, as I kept insisting there is no one.This is a fraud situation! He didn’t think it was a big deal since I would be recouping the money. And these situations happen everyday!.
I also contacted the phone number on the transaction, and this girl couldn’t have cared less. She kept saying she was only the valdiator for the 3rd party company. I asked her if she was responsible for validating the purchase I didn’t make to my acct. When I asked her who to contact she said the company is in New Zealand!!
I just called Everhome, but it is after hours, they are closed I left a message with their answering service. I’m sure it won’t be productive. It is infuriating that these people that do this are allowed to get away with this. It doesn’t matter if it’s for a dollar or thousands of dollars!. Our security is gone.
Ditto on many of the above:
*same date 3-15-13, *Everhome,* 29.95,* Auckland,New Zealand adult company supposedly at* 4:00a.m.. I spoke with “Alex” at the billing center in Minneapolis last night and got nasty and demanding. A fake e-mail had been created and was listed as justification for the charge. Everhome will be my next call. Any advise?
Thanks for posting! I have had the same experience. My account was charged $29.95 by Global Web. I have filed a fraudulent claim with my bank. It’s scary because my mortgage is with Everhome and I have an account with Capital One 360. The rep said that my account should be reversed within 5 business days.
Same here is $29.95 to global web with Everhome as a mortgage company. The fraud was to a wells fargo account. Seems that everhome is the commin link, they will be getting my call tomorrow and paper checks from now on.
Add me to the list. Also have a mortgage with Everhome.
Add me as well. My mortgage is with Everhome also. Please update the rest of us if anyone finds out whether this is a recurring charge or a one-time scam. Everhome clearly has a security vulnerability that someone has exploited!
I called Everhome and the customer service rep said they use a third party company for their automatic drafting and there has been “something going on” …… She has been getting lots of calls like mine!!
I used to have a mortgage with EverHome Mortgage last year. Just got hit with this charge as well.
Do you know who EverHome uses for a payment processor?
I have no idea. Might be best to give them a call at 800.669.9721.
I also have Everhome Mortgage, got hit on the 15th of March for $29.95 for Global Web, then again last night from World entertainment for another $29.95 on a different back account. I had both of these accounts stored with Everhome. Both charges are in my ex husband’s name and he is not on either account but is on my mortgage with Everhome. Tomorrow will be the fifth business day since I reported this and I don’t have a credit yet, but Everhome is definitely a common thread.
Same story here. I just got refinanced out of Everhome Mortgage at the end of February, but also got the 3/14 “Global One” charge for $29.95. I happen to also use Everbank for my account and they contacted me regarding the charge so they are already on top of it…but still more than a coincidence that everyone has them as their processor.
Charge was reversed. No thanks to CAPITAL ONE 360; they want customers to file a NOTARIZED affidavit which means more money out of your pocket to get your stolen money back. Boy, do I miss ING…they never put us through all the changes when there was a security breach.
Same thing happened to me last night, a charge of $29.95 at 11:45 while I was sleeping. I also have Everhome mortgage.
I just noticed the same $29.95 charge to my checking account via e-check, but from a company called World Entertainment. Phone #: 877-211-1744. I called this number and the representative stated the charge was for an adult website subscription. I told him that I did not initiate such a charge…refund to follow in a few days (I hope).
Noticed $29.95 fraudulent charge from Global Web. I also have everhome mortgage auto-draft.
I too got the same charge from global web and pay my mortgage to everhome mortgage online. I am concerned as to why Everhome has not notified their customers of this because they are obviously aware of the problem. Had they notified their customers we could have notified our bank BEFORE the charge came through.
Add my name to the list – $29.95 taken out of my bank acct. Yes, I had a mtg with Everhome and that was the amt pd every month for flood ins escrow. Everhome must have a security breach!
I was just hit with the $29.95 charge to my checking account from World Entertainment. Same situation as GL poster above. I was assured by the ‘billing verification’ person who answered that I would be refunded. I do not have a mortgage with Everhome and have, incidentally, never even heard of the company.
I also was hit with a $29.95 charge from World Entertainment….on 3/19/13…i woke to check my bank acct only to find that this company has stole money…the number on the ck was 877-211-1744..which i promptly called the next morning (3/20/13) and was to they would “reverse” the charge and it would take 3 to 5 business days to show on my acct…i will post when i finally (hope?) to get my money back…i also have Everhome for my mortgage and i pay online…
I too, was also charged 29.95 from global one; however i am not familiar with the mortgage company that everyone else seems to have in common……My mortgage is through the VHDA………I did however have a automobile loan through fifth/third bank a few years ago………….
$ 29.95 from Global Web just hit my Chase Checking Account. I too had (no longer) an Everhome Mortage account. Have contacted State Attorney General’s Office.
I just called Everhome and they told me “we are aware of the situation and are researching it. IF YOU CURRENT HAVE AN EVERHOME MORTAGE or HAVE HAD ONE IN THE RECENT PAST, call Everhome and file a complaint and ask for a supervisor to call you back! Threaten them with lawyers and attorney general complaints.
CHECKING ACCOUNT DRAFT Fraud / Scam Scheme #1 – Feb/Mar 2013
If you have recently noticed an un-authorized charge on your checking account in the amount of $29.95, along with a description of the charge being made by “Global Web”, this charge is a fraudulent charge and was not made by our company.
Our company name is Global Web Solutions, Inc. and we are based in Mechanicsville, VA (just minutes outside of downtown Richmond, VA). We have been serving our customers for almost 17 years and have no method in our systems to auto-draft checking accounts. Nor do we have any item or service that we sell for $29.95.
What you need to do is the following:
Contact your bank and report this $29.95 transaction as a fraudulent charge, and ask your bank to open up a fraud investigation. Stress to your bank you are NOT an isolated case in this matter.
Contact your local police department and file a report on this fraudulent charge. Stress to your police department you are NOT an isolated case in this matter.
Provide to YOUR BANK / BANK’s fraud department the following information, and ask them to contact:
United States Secret Service
Phoenix Arizona Office
Agent Jenna Horton
Phone: 602-241-4319
Agent Horton and her team are actively investigating this latest fraud scheme and THEY NEED TO HEAR FROM YOUR BANK !!!
Same thing here. My wife calls and said there was a strange charge on our account for $29.95. I call the bank and get info that this was a phone draft transaction. they gave me the Memo id # and the phone number. I called the number and “Joe” answered the phone. He said it was for a subscription for an Audult entertainment site. I was furious as we were caring for our daughter during this time after surgery. Anyway, Joe said a refund would be issued in 3- 7 business days. I asked him how they got our information and he said maybe thru email address but that the bank draft had to have personal information in order to complete the transaction i.e. account number, routing number and name and address. anyway, he assured me that a refund would be posted to my account withing 3- 7 business days. Has anyone went to a web site fafsa.com instead of fafsa.org? me and my wife thought we were filling out our daughters FAFSA which we put all information ( social security numbers, Checking account numbers) only to find out it was with FAFSA.com instead of FAFSA.org. Our mortgage is thru a local bank so we are just looking for some connection.
I don’t usually comment on anything online but saw this after we had to change our bank account yesterday because of it. We got hit twice because our old local bank was bought out by another bank, Tri Counties, so the old acct number was riding under the new in the bank system. One charge was for Global One on the old acct. and right above it was Global Web on the new account number. We also have Everhome but do not have any Capital one accounts. Being a small town with a local bank everything was changed over within 45 min including the debit. I looked on the internet as soon as I saw the charges and took a copy of the fraud alert on the Global Web site to the bank with us. Our bank VP is sending it along with the report to the fraud dept and contacting the US Secret Service for us too.
Everyone commenting needs to call the FTC to report this
877-382-4357
This just happened to us for the second time in four months. When we first saw the $29.95 charge, we closed the first account, went through the charade of the fraud investigation and opened a new account. Today we saw a new $29.95 charge to World Entertainment with the same 877-211-1744 number. We too are Everhome customers, although not with Capitol One. We had to file a police report the first time, but I doubt anything happened. I’ve seen people suggest contacting the secret service. Do they do more than just go through the motions on this one? It seriously a lot of time wasted when the people who are supposed to be investigating it (the banks and the authorities) don’t really seem to care about finding the culprits.
Received a $29.95 charge from “Checking Withdrawal”. My bank (not Capital One) told me the charge was from World Entertainment 877-211-1744. The phone answered by a third party billing company who did not have the website, but promised a credit in 3 to 5 business days. Spoke to representatives at my bank and Everhome who are investigating.
Mine was from “Web Entertainment”. My bank, a small local one, caught it before I did and reversed the draft the next day.
I called the “3rd Party” processor (I don’t believe that part of the story either), and they stated that I subscribed to something from an adult website and gave me a day and time 2 days before the draft.
When I called my bank they said they’ve seen 5 the last few days, all with different payees but the same scam.
It’s disconcerting when you see your Routing and Account Number on the draft. It’s violating.
In case everyone is wonder, Everbank uses the same payment processing company as the other banks some of you have mentioned. That company is LENDER PROCESSING SERVICES, INC (LPS) who has most recently been in the news after receiving a massive federal fine for robo-signing foreclosures. It’s pretty clear now they are the source of this data compromise.
Received a $29.95 electronic check withdrawal from Global Web on my checking account at my credit union. Interestingly, the authorizing name on the transaction was my short name, not my full legal name. The only EFT program that I use that has my short name and not my full legal name is with Everhome mortgage. I contacted my credit union and will be going by there this afternoon to record the affidavit for a fraudulent transaction. I also called Everhome and they were aware that there is an issue and i’m supposed be receiving a call back from a Manager to explain to me the situation. Seems pretty obvious what the situation is to me as well as all the other posters here. My credit union said they will credit my account in 3-4 days.
This morning I discovered that a fraudulent charge of $29.95 was made to my Chase checking account by the same company. The check number was wierd and I have limited funds so watch my account closely. When I called the resolution department at Chase to dispute this charge, the guy there suggested I call the “877″ number on the “check” image. I asked why he thought I’d be able to get satisfaction from someone who made a fraudulent charge against my account. (I’d already explained that I’d looked the number on the internet and had found numerous recent complaints that it was some sort of clearinghouse for internet porn sites.) I’ve never had an account or mortgage with Everbank but have received correspondence from “Lender Processing Services” after a short sale through Bank of America who bought out CountryWide. I asked why they couldn’t just block any future charges from this company and was told “that’s not how things work in the banking world” and suggested I close my count or he could put a hold on it (which means I won’t have access to my money either). In the end he said they would look into it and it might take 4-5 business days and suggested I still try to call the “877″ number to see what I could find out. After leaving a scathing customer service survey, I called the number and a lady who sounded a little loopey explained that there had been another such call this morning and that she’d contact the company involved and tell them to stop making automatic withdrawals from my checking account. She said it would take 4-5 business days to have the charges reversed on their end. I guess we’ll see but in the meantime I plan to close my account with Chase due to their lack of concern about fraudulent charges — it makes no sense to me why they can’t just block the person trying to make this charge.
I hope others will post the results they get. Thanks for starting this blog.
I have a Chase account, and just saw this same check post to my account for $29.95 to Global Web. I have never had a mortgage through Everhome, which seems to be a common link for many on this thread What is interesting is the “Charge To ” name listed on the check is my ex husband, so I immediately thought he had done something fraudulent on my account. Now I wonder if it is just part of this larger scam. The number I called on the check said they are “Billing Solutions, LLP,” and they offered to reverse the charge with no hassle. Would love to know the source for the breach of information.
I too was charged 29.95 on March 29th. The company listed was Web World, but that’s not who is getting the money. The company or person that’s getting the money is out of New Zealand. The person even gave a fake email address in association with the “check”. The check looks exactly like the one at the top of this blog but with a little different information. I’m in Virginia but have never heard of Everhome. The “third party billing company” offered to give me a refund but it does look like I’ll have to close our checking account. FILE A REPORT! THE MORE THAT DO THE BETTER!
Found electronic check to my credit union account. Global Web for $29.95, finding this blog from phone number search. Haven’t filled out police report and closed/open accounts yet. Was making sure its fraud first.
Former Everhome mortgage holder, and just found a 29.95 Web World draft on my checking account
Not an Everhome mortgage holder. Used to have a Taylor, Bean, Whitaker / Cenlar mortgage but refinanced several years ago. Received notice of a $29.95 bank draft I supposedly initiated 3/27; I have not authorized ANY payments in that amount for several months. Info from my bank says the receiver was Global Web; never heard of them until I googled it here. Lucky for us, our bank “returned” the debit, even though there was money in the account to cover it. The bank is helping us erect an ACH firewall (for a one time fee).
Taylor, Bean, Whitaker / Cenlar also uses Lender Processing Services for payment processing.
On Monday, I saw there were TWO fraudulent transactions on my Capital One checking account. Posted 3/27/13, and 3/29/13. Both for $29.95 in the form of an electronic check. One was for Global Web, and one was for Web Entertainment. I do not have an Everhome Mortgage but I do pay my mortgage by electronic check to VHDA and perhaps they use the same processor. Either way, Capital One has not been that helpful so far. They are sending me some forms to sign and send back. When I called the number on the fraud checks, I was told the same thing everyone else was told above. They are a billing company (allegedly) and the subscription is for an internet adult website. Twenty years I have had this checking account, and I am going to have to close it. I am wondering if the breach is with the mortgage processor, or perhaps Capital One/ING.
I had the same charge from Global Web hit my bank account 3/18. I got the same response from them about the adult website charge. I had a mortgage company that uses LENDER PROCESSING SERVICES, INC (LPS) also. This seems to me to be the source of the breach. Though my bank, Compass, seems less than concerned with telling me how this happened. Everyone needs to fill out a police report, an FTC FRAUD REPORT, and of course make your bank issue you a new account number.
My 86 year old Mother was charged with a $29.95 checking bank draft charge from Global Web in late March. The name used was my deceiced son. My Mother is not up with internet times, she does not do anything online, so you can imagine her reaction. How they got my son’s name,tied to her checking account numbers, is a complete mistery. Wells Fargo should have caught this but didnt, even though i had my Mom add fraud protection to her account a couple of years ago. No connection to Everhome. The money was refunded…….but so what…….NO ONE IS SAFE. Best to get out of the system.
Same happened to me. It posted from World Entertainment for $29.95 on 03/29, and we have Everhome Mortgage as well. I bank with Chase and they recommend closing the account down and opening a new one as that is the only way to ensure they don’t keep drafting our account. I share in everyone’s frustration.
I woke up today to the same $29.95 charge on my account however mine was from “web world” i called them and they notified me that apparently at 5:02 am i subscribed to an “adult entertainment” website. They were not to helpful, i got the same “we will reverse the charge and any future charges” i did however get one thing from “Steve” an IP address….I am not sure if it is legal or if I have the right to post it….ironic I know….I traced the IP address back to Mt Vernon, NY….any advice from this point on? Also I am not nor have I ever been and Everhome Mortgage customer, if that helps anyone. Oddly enough the strangest thing is I use this account for one thing-direct deposit from my employer (which is not any of the companies listed so far) my deposit immediately gets swooped out and transferred to another account at the same bank….the only room for error is that my first account (the one receiving the direct deposit) is actually an account that my bank acquired by purchasing another bank (thats how i ended up with two checking accounts at one bank) however i did notice on the image of my check that the routing information entered was that of the previous bank (the one acquired by the bank i have now) and not the routing number of my current bank meaning the information this person had access too is about 6 years old or older…. sorry if that is confusing, simply i had checking accounts at bank a routing 222 and bank b 333 bank a bought out bank b so now they are both bank a, this was over 6 years ago. the check came thru with routing 333 but should have come thru as 222 since both accounts belong to bank a now and bank b routing 333 hasn’t existed for 6 years…sorry i tend to ramble…going to research this more-GOOD LUCK ALL!
Same thing happened to me as well. Got a $29.95 charge from Global Web on 3/25. Called Global Web and they said that the money would be refunded in 3-5 business days. Called the number again today and can’t get through. Called my bank this morning and they filed security report and are disputing the charge. I also have a mortgage with Everhome.
I too have been charged by this company. What is interesting is they wrote the check to draw on WASHINGTON MUTUAL Which was bought out by Chase during the banking meltdown. I spoke to Chase who is reversing the charges. GLOBAL WEB must have hacked Everhome Morgage. I pay my fathers morgage payment to Everhome. I tried the number which rang busy. Then it said it was a number not in service. If you have read any of these comments please post your experience. Congress should get some law in place to resolve these problems for all account holders when we have been made targets or victims.
Just think how many people who this has happened too, who are not aware of how to get their money returned to them. Theft is a crime.
The account that was charged for me was also a Washington mutual account, and it came threw with wamu routing, not chase however I don’t have any business with everhome mtg but I am reading that other mortgage companies are relatedto them, or atleast the payment portionof their site…
Thank you for providing information. My Account was charged 29.95 by World Entertainment on 3/25. I have Everhome online payment as well. I called Everhome just few minutes ago and I was told they are aware of this.
Thanks for the information…My checking acc’t got hit for $29.95 on 3/28 AND I’m an ex-Everhome Mrtg customer. I smell a rat!
Apparently they are also using the name Global One. The image on my statment was identical other than the heading read Global One instead of Global Web.
Wow! Thought I was alone in this. Same $29.95 charge to our account. We have Cenlar and Chase for two mortgages we have, which I only pay Cenlar online. Which one is to blame for the security breach?? This world has gone to hell. People stealing others hard earned money. Where do we go to pay our bills now, Mars! I was told to file a police report and close my bank account. I’m on it. These so called humans that are doing this are pathetic. I would much rather live with 2 legged furry friends in this world than 4 legged, Except for you all. Thanks for the post!
Cenlar also uses Lender Processing Services for payments. All of these mortgage companies even use the exact same default payment page provided by LPS.
Like this one.
https://www.loanadministration.com/loanadministration/ACCLogin.jsp
Looks like we are a new batch. I found older posts going back to 2011 with different 800 numbers but still Global and still 29.95. My bank contact said I was one of 9 at our credit union out of their 36000 customers just in the past few months. I read in a few forums that a common thread is everhome mortgage. I use them. But I also recently have had my chase card credit card # duplicated. Called the 877 #. Same story. more than willing to cancel and refund. Said it was for an adult website subscription. Tried to scare me into not calling my bank by saying it was illegal to get a refund on each end. Really, treating me like im the crook. As far as everhome goes, they have my ach info for occasional payments. But, my monthly payment actually is taken out by Equity Accelerator. This is a 3rd party who works with everhome to process my payments bi weekly.
Same Here! Recently Charged by Global Web 29.95. Everhome and ING customer!
Same story line as above. ING/Capital One and Everhome Mortgage customer and a mysterious $29.95 draft to my bank account from World Entertainment on 3/26 with the same story line when you call the 877 number on the draft my bank said the folks said it was an adult website.
ditto. Everhome Mortgage. $29.95 Will be making calls tp Everhome, police etc tomorrow
It is not just those who have mortgages who are getting scammed. I got the charge to my checking account 4/2, for 29.95 and to a Global One, and I do not have a mortgage … I rent. I do, however, pay most of my bills online, and the previous weekend, had done so … maybe that is where my account information was stolen in cyberspace. I have opened a new checking account, called the 877 number (was told I would be refunded in 3-15 business days), and filed a dispute with my bank, so I still have my old account open simply to receive this refund (and my bank, TD Bank, promised to issue a refund regardless of the outcome of their investigation, in 10 business days). The lady at my bank admitted that any bank is partly responsible, since all banks must approve any debits/charges to any account; they do not just come in automatically to an account. So, if you are a victim too, your bank’s fraud department definitely needs to be alerted.
P.S. I just called Agent Horton’s phone number with the US Secret Service office in Phoenix, Arizona (602-241-4319). Due to the volume of calls she is getting, it goes right to her voice mail. Per her message, you may leave your name and phone number and state where you are calling from, and she will add your name to the victims’ list. Anyone who has posted here, I encourage you to call her number, because it will help her track how far this is spreading and how quickly.
And, Mark, thank you so much for sharing your story and soliciting all these comments.
I am so glad I came across this. I just got off the phone with Chase Bank’s Fraud department. I too had a $29.95 charge on 3/19 from Global One. I also have an Everhome mortgage. I will contact Agent Horton now. Beware, at this time, Chase is not looking further into this. I called them back to give Agent Horton’s info and they just said they would pass my concern on to the “powers that be” but did not take her information. (Which translates to probably not going to do anything)
Thank you again for starting this and mentioning Everhome!
Also had an Everhome mortgage until last year that was autodraft. Thank you for the post. My first call to Capital One was not productive and I was told to call the number on the check, which is also a bogus number. Fraudulent charge was made 3/29. I just caught on statement review.
This fraud is ongoing…. Global Web draft for $29.95 dated 3/26. Contacted my bank (Fifth Third) to resolve this fraud. The account hit is the one I use to pay credit cards and an automobile loan…
You folks do realize that these “scammers” can put anything on the draft…it could have been IBM, or Apple, or Capital One; but no, these “scammers” are using our good name, Global Web….we are actually Global Web Solutions, Inc. – and WE are not the ones taking your money. We have had a fraud alert up on our website for 2 years. We have all the appropriate contact information for Agent Horton with the United States Secret Service (as posted above). Notice how NONE of these comments state that they actually called Global Web Solutions, Inc. and we told them of the fraud and how to handle this.
Are you also Global One? And… How are we suppose to call you? It doesn’t have your contact information in our information. If this is true these are scammers it sounds like your anger should be directed towards them and not us as victims. If you search either Global Web or Global One you will see several companies. Not just yours.
Same charge happened to us on 4/2. Since I use e-checking on an occasion, I had to wait for a copy to find out the recipient and make sure it wasn’t legitimate. I just reported it with my bank. Yes, we had Everhome in the past as well.
I have a EverHome Morgage on my home. On March 25, 2013 Global Web inter my checking account without my authorization and drafted a check for $29.95 that overdraft my checking account. I am out of $60.95. I called the number that my bank gave me for this Global Web. They stated that my money would be back in my account in 3 to 5 days. That was thirty days ago I have still not seen my money. What can we do to stop this and get are money back?
I was draft was on 3/5 for $29;95 and I finally got my credit yesterday..
Same thing happened to me. I have Everhome. I’m extremely disappointed as this has happened to be before – a year ago and I believed it to be Everhome last time. They wanted me to fill out a police report and this and that, but I simplified it and called my bank, had them reverse the charges and closed the account. It happened again this month with the new account and the only place I put bank account info (account number and routing info) is when I pay my mortgage. I really think Everhome has a serious security problem that has gone on for quite some time. I will go great lengths to ensure I never again have a mortgage through them.
I was also hit with this charge from global web and I have Everhome. I did some research and Here is a link to there Facebook page using the same number that was on the check. https://www.facebook.com/pages/Global-Web/513527138685823 I have left a few messages about the fraud but they just remove it. Here is also a word press page they have http://globweb1.wordpress.com/ I find it funny that when you call they say they are a 3rd party and not global web but there # is tied to both of the above global web sights above.
I also had a mortgage with CENLAR (who took over after the failure of Taylor, Bean and Whitaker). However, I refinanced a few months ago. The scam details changed slightly in my case. Still $29.95, but the bogus company is now called “Web Services” instead of “Global Web” and the 800 number is different. Waiting to see if my bank will cover this or not. If not, then “bye, bye.”
Got hit by World Entertainment in the amount of 29.95 on March 28th. Have mortgage with Chase, not sure where the breach was? Called the 3rd party billing company, Billing Solutions, and they gave me a confirmation number and told me that my account would be credited in 3 to 5 business days. Guess what, I’m still waiting! Call them back and they tell me that their is a delay with the bank in which World Entertainment uses and it should be credited by May 15th. These bastards need to be stopped, wheres the media when it comes to this type of crap!
Happened to me. Ugh! On the phone with the bank now. They are called WEB WORLD now so be warned! I did just called Agent Horton’s phone number with the US Secret Service office in Phoenix, Arizona (602-241-4319). Due to the volume of calls she is getting, it goes right to her voice mail. Per her message, you may leave your name and phone number and state where you are calling from, and she will add your name to the victims’ list. Anyone who has posted here, I encourage you to call her number, because it will help her track how far this is spreading and how quickly. I can’t believe this. We just got a car and have been using a Company called Ally with JPMorgan Chase Bank. As soon as we made our first mortgage payment, the 29.95 charge was made the very next day. I don’t really know what to do about my car payment now. I’m going to close this account and get a new one, but does that mean that when I make a payment, this will happen again?
I meant car payment, not mortgage.
We also have been charged, We had Everhome Mortgage, We still have not got our refund yet and it’s been a month. I called the number on our bank draft and they gave me the IP# and it says its from Organ. And an email from the person but it does not make since, This person needs to be in jail!!!!!!!
Global Web also told me it was from an adult site. And they were not helpful at all,They act like it was are fault.
Same here, and also an Everhome Mortgage customer. The charge was to my TD Bank checking account.
Everhome does not carry our mortgage, but I do have a fraudulent charge for $29.95 from Global Web on my account. I just called to notify Wells Fargo and they suggested that I go in as soon as possible to create a new account. There is no point in calling the number as it’s just a scam. They aren’t likely to admit any wrong-doing or refund the money. They think because it’s a relatively small amount it won’t be noticed and they probably get by with it enough to make a fair sum of money. Cash is looking like a better option.
Be aware of this charge. I called the number on that change and they always give me “you will see the refund in next 14 days” which never happen. You call in different date they will give you another +14 days of the date you call. The guy I talked to sound like he has no control over this situation, it’s like they are trying to find money to refund or holding your small amount of money until you forget so they can have it for free.
Call your bank and dispute the charge. Let them know this charge is SCAM. Consider to change your account number as well since they have your bank account number already.
I have Everhome Mortgage but they states nothing wrong on their side.