Great Customer Service

I haven’t updated the blog for a while because I’ve recently enrolled at Ohio State for a night class and I’m trying to get out and run as much as I can before the days get too short and the weather turns. I have some ideas for future blog posts. Some of these include ‘How T-Mobile is the Worst Company Ever’, ‘Recommended Podcasts’, and maybe a post about my Amazon addiction or an update on life without cable.

Anyway, the purpose of this post is the exact opposite of the upcoming T-Mobile post. In this day and age, it’s extremely rare to get amazing customer service. So when it happens, it should be rewarded. Here are some of my favorite stores for amazing customer service.

PetPeople (http://www.petpeoplestores.com/)

PetPeople is a local pet store in the Columbus area. It’s not just a pet store, they bill themselves as a nutrition store for pets. Every time I walk in, the staff is overly friendly. At one point the manager knew both dogs by name. The store allows dogs in the store and actually encourages it. They support numerous local pet events through sponsorship and supply top notch products. They also have a 100% satisfaction guarantee. My example of incredible customer service is two-fold. They sold a toy that was tested by lions to be indestructible and also sold a toy made of recycled fire hoses to be extra strong….. well…. lo and behold, Tobey destroyed both within 15 minutes. PetPeople was great allowing me to return them since they didn’t live up to the promise. I absolutely love this store.

iOttie (http://www.amazon.com/gp/aag/main?ie=UTF8&asin=&isAmazonFulfilled=1&isCBA=&marketplaceID=ATVPDKIKX0DER&orderID=&seller=A2FE6D62A4WM6Q)

When I bought my Samsung Galaxy SII (since replaced with the Galaxy SIII), I needed a universal car mount. After looking at the reviews on Amazon, I purchased the following. – http://www.amazon.com/iOttie-Windshield-INCREDIBLE-BlackBerry-Revolution/dp/B00687N0GK/ref=cm_cr-mr-title

However, after a few months, the product wasn’t working that great. I took to Amazon to write a review and let people know that the item wasn’t performing how I would like. Within 24 hours, the company emailed me directly and offered to send the next model up as a replacement for free since I was dissatisfied. If anyone needs a car mount for their phone backed by great service…. this is the one to buy.

http://www.amazon.com/iOttie-One-Touch-INCREDIBLE-BlackBerry-Revolution/dp/B007FHCR20/ref=?ie=UTF8&m=A2FE6D62A4WM6Q

That’s My Ticket (http://www.thatsmyticket.com/)


After attending the 2001 National Championship Game (Fiesta Bowl) in which The Ohio State Buckeyes won their first national championship since 1968, I fell in love with the ticket lanyard. Unfortunately (or fortunately), the lanyard I had at the Fiesta Bowl had extreme sentimental value and was part of the ticket to the game forever (in fact it is still hanging in the home office). I needed a solution for future OSU home games. That’s where ‘That’s My Ticket’ came in. I ordered from them off Ebay. Unfortunately, I ordered the wrong size laminate (the pouch that holds the ticket). I emailed them directly to order the right size, but they wouldn’t let me pay. Instead, they sent the correct size and called us square.

Amazon and Zappos

This goes without saying and any google search will bring up countless tales of when zappos or amazon went above and beyond. For me, Amazon has been amazing in responding quickly to any inquiry and correcting mistakes. Even if it was my fault. For instance, I rented a movie from them. Once I started streaming, I realized it wasn’t in HD. I then ordered the HD movie and emailed them asking if there was any way for a refund for the first rental. Within an hour they had it credited back to my account.

If you’ve got any amazing customer service stories or any stores you recommend. Feel free to comment.

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One response to “Great Customer Service

  1. I have been with tmobile for over a decade and was very happy with it. Signed a new contract last year and got a phone, had 3 other lines I did not update. Was told the 2-year contract was for the 1 phone. Was told I could cancel the one line in January 2013 as its 2-year contract would be up. Tried to cancel that line, told no. Why not? I am not new to phone contracts. I understand the 2 years means you are paying for the “free phone” during that time and that is why you have a fee for cancellation. However, the line I wanted to cancel had already paid off its phone. Also, why lie and say I could cancel in January when I could not? After over a decade with them, as soon as I can cancel my lines, I will. Right now, they want $800. Can’t do it. But when it is down enough that I can afford to cancel, I will. And as I told them, they will not get another cent out of me. Beware their lies. They will screw you like they screwed me.

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