I recently removed some bushes from the edge of my driveway and attempted to replace the vacant area with grass. To accomplish this, I bought two bags of Scotts Patchmaster grass seed. I bought the first bag from Home Depot. When that wasn’t enough to cover the area, I bought another bag Zettler’s Hardware. I planted them within an hour of each other and both have had identical watering and sunshine. Unfortunately, only the first bag sprouted grass.
I’ve emailed Scotts to see if this is a common occurrence and if they have a satisfaction guarantee. I’ll update as necessary…. but in the meantime, I’m going to start avoiding all Scotts lawn products.
Update – Oct 5 – Joseph at Scotts emailed and offered a refund if I could produce the UPC code or the original receipt. I have neither so I think this issue is probably closed and I’ll start looking at lawncare alternatives in the future.
Update – Oct 10 – I responded to Joseph that I don’t have the receipt or UPC. Karen at Scotts emailed back and asked how much I paid. I looked at my credit card statement and sent her a screenshot ($10.69). She emailed back and said they would be sending a goodwill refund. I never gave them my address, but hopefully they have it from a former rebate or something.
Update – Oct 20 – Scotts did indeed send a letter and reimbursement (pictured below). In the words of the great Harry Dunne – “You go and do something like this… and totally redeem yourself!” Kudos to Scotts for standing behind their product. They may have saved a customer. I’m going to give it another try this week and hope for better results.
Has anyone experienced this before or any alternate products you recommend? If so, drop a comment below. I always feel like Scotts is massively overpriced given the reliability of their products.