Tag Archives: Pet People

Tobey Surgery & Update

Yesterday I took Tobey into the vet to have 7 tumors removed (all turned out non-cancerous) and to have his teeth properly cleaned and examined. The surgery for the tumors went well at first and all incisions were done without exterior stitches or staples. The tooth exam went a little worse. He had one tooth that was fractured and needed to be extracted so I had that done.

All-in-all, things went really well and were positive until he started waking up. He became obsessed with licking the wounds and banging around in the crate. In fact, he reopened three of the incisions to the point where the doctor ended up using staples to ensure the wound didn’t worsen and to stop the bleeding.

Tobey was really excited to see me and anxious to get home. This was the second time that he ever rode in the new car…. unfortunately for me, there was still a little bit of blood coming from the newly opened incisions and he ended up getting some blood on the seats. Thankfully, the seats are leather so I was able to clean it up, but I still managed to get flustered by the entire ordeal and have a decent amount of anxiety.

Since he was licking so much, I had to go to Petpeople to get him a soft-cone. The vet had provided a hard-cone, but it wasn’t working for him. He was literally bumping into everything. The sales person was wonderful and helped fit Tobey for the right size and make sure it was set up properly.

Today he’s been much better and I haven’t used the soft-cone at all. He also his energy back and is constantly wanting to go outside and play. It’ll still be 10-14 days before we can get the staples out and start running again. Pictures are below.

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This is Tobey after reopening the wounds. You can see the shaved skin and some powder the doctor put on to help stop the bleeding.

IMG_20130425_162152This is the cone they sent Tobey home with. I didn’t realize that he had his paw stuck in it. Eventually, he laid down so I don’t think it was hurting him too much.

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Tobey in his soft cone. The first picture reminds me of this. Poor guy didn’t know what to do.

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We eventually got him to lay down in his bed and he started to relax.

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Another picture of Tobey showing two of the incisions.

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This last picture is the tee shirt I wore today as a sign of solidarity with my little guy. As I mentioned above, he is doing much better today and is back to barking at anything that moves and any dog that walks by.

If you have any comments about any of the pictures or want to wish Tobey a speedy recovery, feel free to drop a note in the comments section.

 

 

 

 

Great Customer Service

I haven’t updated the blog for a while because I’ve recently enrolled at Ohio State for a night class and I’m trying to get out and run as much as I can before the days get too short and the weather turns. I have some ideas for future blog posts. Some of these include ‘How T-Mobile is the Worst Company Ever’, ‘Recommended Podcasts’, and maybe a post about my Amazon addiction or an update on life without cable.

Anyway, the purpose of this post is the exact opposite of the upcoming T-Mobile post. In this day and age, it’s extremely rare to get amazing customer service. So when it happens, it should be rewarded. Here are some of my favorite stores for amazing customer service.

PetPeople (http://www.petpeoplestores.com/)

PetPeople is a local pet store in the Columbus area. It’s not just a pet store, they bill themselves as a nutrition store for pets. Every time I walk in, the staff is overly friendly. At one point the manager knew both dogs by name. The store allows dogs in the store and actually encourages it. They support numerous local pet events through sponsorship and supply top notch products. They also have a 100% satisfaction guarantee. My example of incredible customer service is two-fold. They sold a toy that was tested by lions to be indestructible and also sold a toy made of recycled fire hoses to be extra strong….. well…. lo and behold, Tobey destroyed both within 15 minutes. PetPeople was great allowing me to return them since they didn’t live up to the promise. I absolutely love this store.

iOttie (http://www.amazon.com/gp/aag/main?ie=UTF8&asin=&isAmazonFulfilled=1&isCBA=&marketplaceID=ATVPDKIKX0DER&orderID=&seller=A2FE6D62A4WM6Q)

When I bought my Samsung Galaxy SII (since replaced with the Galaxy SIII), I needed a universal car mount. After looking at the reviews on Amazon, I purchased the following. – http://www.amazon.com/iOttie-Windshield-INCREDIBLE-BlackBerry-Revolution/dp/B00687N0GK/ref=cm_cr-mr-title

However, after a few months, the product wasn’t working that great. I took to Amazon to write a review and let people know that the item wasn’t performing how I would like. Within 24 hours, the company emailed me directly and offered to send the next model up as a replacement for free since I was dissatisfied. If anyone needs a car mount for their phone backed by great service…. this is the one to buy.

http://www.amazon.com/iOttie-One-Touch-INCREDIBLE-BlackBerry-Revolution/dp/B007FHCR20/ref=?ie=UTF8&m=A2FE6D62A4WM6Q

That’s My Ticket (http://www.thatsmyticket.com/)


After attending the 2001 National Championship Game (Fiesta Bowl) in which The Ohio State Buckeyes won their first national championship since 1968, I fell in love with the ticket lanyard. Unfortunately (or fortunately), the lanyard I had at the Fiesta Bowl had extreme sentimental value and was part of the ticket to the game forever (in fact it is still hanging in the home office). I needed a solution for future OSU home games. That’s where ‘That’s My Ticket’ came in. I ordered from them off Ebay. Unfortunately, I ordered the wrong size laminate (the pouch that holds the ticket). I emailed them directly to order the right size, but they wouldn’t let me pay. Instead, they sent the correct size and called us square.

Amazon and Zappos

This goes without saying and any google search will bring up countless tales of when zappos or amazon went above and beyond. For me, Amazon has been amazing in responding quickly to any inquiry and correcting mistakes. Even if it was my fault. For instance, I rented a movie from them. Once I started streaming, I realized it wasn’t in HD. I then ordered the HD movie and emailed them asking if there was any way for a refund for the first rental. Within an hour they had it credited back to my account.

If you’ve got any amazing customer service stories or any stores you recommend. Feel free to comment.